FAQs

Frequently Asked Questions

What kind of products do you offer?


We offer high-quality tote bags, zipper bags, and t-shirts — available as customizable items or ready-made designs created by our team.

Can I customize my order with my own design?


Yes! You can upload your own design directly on the product page. We also provide a field for any notes or special instructions you'd like to include.

What file types can I upload for customization?


We accept JPG, PNG, and PDF files. Make sure your design is high resolution for the best print quality.

What if I need help with my design?


No worries! You can contact us on WhatsApp, and we’ll help you adjust or prepare your design for printing.

Do you also sell ready-made designs?


Yes, we have a collection of original, ready-to-order designs that you can shop directly without customization.

How do I place an order?


You can place your order through our website or by chatting with us on WhatsApp. Both methods are simple and convenient.

How do I pay for my order?


After you place your order, we’ll send you a secure payment link via WhatsApp, where you can pay using KNET, Visa, or MasterCard.

Is payment safe and secure?


Absolutely! We use a trusted local payment gateway with encrypted and secure checkout.

When will my order arrive?


We offer next-day delivery across Kuwait for just 1 KD. If you order 3 items or more, delivery is free.

Do you ship outside of Kuwait?


No, we currently only deliver within Kuwait.

Can I return or exchange my order?


Unfortunately, we do not offer returns or refunds, as each item is made-to-order — either customized or printed on demand.

How can I contact you if I have a question?


You can reach us anytime via WhatsApp, and we’ll be happy to assist you!